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Storms and Public Safety: The Role of Emergency Services

9/12/2023 (Permalink)

lightening storm Storms can be powerful and pose risk, hire the expert for mitigating storm damage.

Living in the Northwest region means experiencing a wide range of severe weather conditions, including intense storms. These storms, which can bring heavy rain, strong winds, and other hazards, have the potential to disrupt daily life and pose risks to public safety. In such situations, the role of emergency services becomes crucial in protecting and assisting the community. In this blog post, we will explore the important role of emergency services in ensuring public safety during Northwest storms.

Preparedness and Planning

Emergency services play a vital role in preparedness and planning before the onset of storms. They work closely with government agencies, local authorities, and community organizations to develop comprehensive emergency response plans. These plans outline procedures for evacuations, shelter-in-place protocols, and coordination among different agencies. By engaging in proactive planning, emergency services ensure that resources are in place and first responders are prepared to handle the challenges posed by Northwest storms.

Early Warning Systems

One of the primary responsibilities of emergency services during Northwest storms is to provide early warning systems, alerting the public to potential hazards. This can include issuing severe weather alerts, flood warnings, and evacuation orders through various communication channels. Emergency services utilize technologies such as sirens, text alerts, social media updates, and emergency broadcast systems to reach as many people as possible and inform them of the risks associated with the approaching storm.

Search and Rescue Operations

During severe storms, emergency services are responsible for conducting search and rescue operations in affected areas. These operations may involve locating individuals who are stranded or in need of assistance due to flooding, landslides, or other storm-related incidents. Emergency responders work tirelessly to ensure the safety and well-being of those in distress, often collaborating with other agencies, such as fire departments, police, and volunteer organizations, to effectively carry out rescue missions.

Provision of Emergency Shelter and Supplies

In the aftermath of severe storms, emergency services play a critical role in providing emergency shelter and essential supplies to affected individuals and families. They work in coordination with local authorities to set up temporary shelters in safe locations, ensuring that those displaced by the storm have access to a secure place to stay. Emergency services also coordinate the distribution of supplies such as food, water, bedding, and other necessities to help meet immediate needs.

Restoration of Infrastructure

Following a storm, emergency services collaborate with utility companies, public works departments, and other relevant agencies to restore critical infrastructure. This includes repairing power lines, clearing debris from roadways, and ensuring access to safe drinking water. Emergency services work diligently to assess the damage, prioritize recovery efforts, and restore essential services to the community as quickly as possible.

Community Education and Outreach

In addition to their operational role during Northwest storms, emergency services also engage in community education and outreach. They organize workshops, training sessions, and public awareness campaigns to equip residents with the knowledge and tools needed to prepare for storms and mitigate risks. By providing educational resources and promoting a culture of preparedness, emergency services empower individuals and communities to take proactive measures to safeguard their lives and property.

Northwest storms can be powerful and disruptive, posing significant risks to public safety. In such challenging times, emergency services play a critical role in ensuring the well-being of the community. Their dedication and expertise are indispensable in mitigating the impacts of Northwest storms and promoting a resilient and safe community.

What is Content Cleaning? Understanding the Importance of Restoring Belongings After a Disaster

8/10/2023 (Permalink)

fire damage content After a fire, hire a professional for content cleaning and recovering after a fire disaster.

When faced with the aftermath of a disaster, such as a fire, flood, or mold infestation, the focus is often on the structural damage to your property. However, the restoration of your personal belongings is just as crucial. This is where content cleaning comes into play. In this blog post, we will explore what content cleaning is and why it is essential in the recovery process after a disaster.

What is Content Cleaning?

Content cleaning refers to the process of cleaning, restoring, and preserving your personal belongings following a disaster. It involves meticulous cleaning, deodorizing, and disinfecting items that have been affected by smoke, soot, water, mold, or other contaminants. Content cleaning can apply to a wide range of items, including furniture, clothing, electronics, documents, photographs, and more.

Importance of Content Cleaning

  • Salvaging Irreplaceable Items: Personal belongings often hold sentimental value that cannot be replaced. Content cleaning provides an opportunity to salvage and restore these items, preserving cherished memories and sentimental attachments.
  • Cost-Effective Restoration: Content cleaning is often a more cost-effective option compared to replacing all damaged belongings. Restoration professionals utilize specialized techniques and equipment to clean and restore items, which can save you money in the long run.
  • Minimizing Secondary Damage: Responding quickly and conducting content cleaning promptly can help prevent further damage to your belongings. Lingering smoke or water damage, if left untreated, can lead to irreversible deterioration and additional expenses.

By outsourcing content cleaning to professionals experienced in disaster restoration, you can streamline the recovery process. These experts have the knowledge, skills, and equipment necessary to efficiently clean and restore a wide range of belongings, allowing you to return to normalcy sooner.

The Content Cleaning Process

Professionals assess the extent of damage and develop a plan for content cleaning based on the specific type of disaster and the items affected. A detailed inventory of damaged items is created, and belongings are carefully packed and transported to a secure facility for cleaning and restoration. Trained technicians utilize industry-approved techniques and equipment to clean and restore each item. This may include dry cleaning, wet cleaning, deodorization, disinfection, or specialized treatments depending on the nature of the damage.

Once cleaned and restored, belongings are stored in a secure facility until your property is ready for their return. Inventory management systems ensure efficient tracking and easy retrieval of items. Finally, restored items are safely transported back to your property, where they are reintegrated into the space, allowing you to reclaim your home or workplace.

Hiring Professional Content Cleaning Services

When it comes to content cleaning, it is advisable to hire professional restoration services. These experts have the necessary knowledge, experience, and resources to handle the delicate and complex process of restoring your belongings. They will work closely with you to minimize disruption and ensure that your items are restored to the best possible condition.

Content cleaning is a vital part of the recovery process after a disaster. It not only helps salvage personal belongings but also minimizes health risks, saves money, and speeds up the overall restoration process. By entrusting your content cleaning needs to professional restoration services, you can ensure the best possible outcome and regain a sense of normalcy in a timely manner.

A Step-by-Step Guide: How to Flush a Water Heater

7/27/2023 (Permalink)

water damage drywall Ensuring you have a properly working water heater can help prevent water damage in your home or business.

Maintaining your water heater is essential for its longevity and efficiency. Over time, sediment and mineral deposits can accumulate in the tank, reducing its heating capacity and potentially damaging the system. Flushing your water heater regularly helps to remove these deposits and ensure optimal performance. In this blog post, we'll guide you through the process of flushing a water heater, step by step.

Step 1: Safety Precautions

Before you begin, it's important to take some safety precautions:

  • Turn off the power: If your water heater is electrically powered, switch off the circuit breaker dedicated to the heater. For gas-powered heaters, set the thermostat to the pilot position.
  • Allow the water to cool: Flushing a water heater requires handling hot water, so give it ample time to cool down to avoid scalding injuries. It's best to perform the task in the morning or early afternoon to allow sufficient cooling time.

Step 2: Gather the Necessary Tools and Materials

To flush your water heater, you'll need the following items:

  • Garden hose: Ensure that it's long enough to reach from the water heater to a nearby drain or outside.
  • Adjustable wrench or pliers: You'll need these tools to disconnect and reconnect the hose.
  • Bucket or a large container: This will be used to collect the flushed water and sediment.
  • Safety goggles and gloves: Protect yourself from potential splashes and debris during the process.

Step 3: Locate the Drain Valve

The drain valve is usually located near the bottom of the water heater. It typically resembles a faucet or a hose bib. Once you've located it, ensure that the area around the valve is clear of any obstructions.

Connect one end of the garden hose to the drain valve. Ensure it is tightly secured to prevent leaks. Place the other end of the hose at a suitable drain location or outside where the water can safely flow.

Step 5: Open the Drain Valve

Carefully open the drain valve by turning it counterclockwise. This will allow the water to start flowing out of the water heater and through the hose. Be cautious as the water may be hot and contain sediment.

Step 6: Flush the Water Heater

Allow the water to flow through the hose for about 5-10 minutes, or until it runs clear. This process helps to flush out the accumulated sediment and mineral deposits from the tank. The water may appear discolored at first but should gradually clear up.

Once the water runs clear, close the drain valve by turning it clockwise. Ensure it is tightly closed to prevent any leaks.

Step 8: Refill the Tank

Remove the hose from the drain valve and close the valve securely. Turn on a hot water tap in your home to allow air to escape from the system. This will help prevent airlocks when refilling the tank. Now, turn on the water supply to refill the tank.

If you had turned off the power supply, now is the time to restore it. Switch on the circuit breaker for electric heaters or set the thermostat back to the desired temperature for gas-powered heaters.

Regularly flushing your water heater is a simple yet crucial maintenance task that can significantly extend its lifespan and ensure efficient performance. By following the step-by-step guide outlined above, you can easily flush your water heater and remove sediment and mineral deposits, thereby improving its overall efficiency. Remember to exercise caution, follow safety measures, and consult the manufacturer's instructions for specific guidance. With proper maintenance, your water heater will continue to provide reliable hot water for years to come.

DIY Guide: How to Clean Up a Leaking Roof to Prevent Further Damage

6/11/2023 (Permalink)

water on roof Cleaning up after a storm requires action to prevent further damage.

A leaking roof can cause significant damage to your home or business if left unaddressed. If you notice water stains on your ceiling or walls, it's important to take immediate action to prevent further damage. Here's a step-by-step guide on how to clean up a leaking roof.

Locate the source of the leak

Identify where the water is coming from and assess the damage. It may be necessary to climb onto the roof to locate the source of the leak. Contain the leak but placing a bucket or other container under the leak to catch any water that is dripping. If the water is spreading quickly, consider using a tarp or plastic sheeting to divert the water away from the affected area.

Remove any standing water

Use a wet/dry vacuum or towels to remove any standing water from the affected area. It's important to remove as much water as possible to prevent mold growth. Dry the area using fans or a dehumidifier to dry the affected area. This will help prevent mold growth and further damage.

Repair the roof

Once the area is dry, it's important to repair the roof to prevent future leaks. If the damage is minor, it may be possible to fix the leak yourself. However, if the damage is extensive, it's best to hire a professional roofing contractor.

Check for mold

After the area is dry, check for any signs of mold growth. If you notice mold, it's important to address it immediately to prevent health issues. Call your insurance company immediately If the damage is extensive. It's important to contact your insurance company to file a claim as soon as possible. They can help you determine what is covered and provide guidance on next steps.

It's important to note that cleaning up a leaking roof can be dangerous, especially if you need to climb onto the roof. Always prioritize your safety and use caution when addressing a leaking roof. If you're uncomfortable with the process or the damage is extensive, it's best to hire a professional roofing contractor. Additionally, taking preventative measures such as regular roof inspections and maintenance can help prevent future leaks and water damage. By being proactive and taking swift action when a leak is detected, you can help minimize the impact of a leaking roof on your property.

In conclusion, cleaning up a leaking roof requires prompt action to prevent further damage. By locating the source of the leak, containing the leak, removing any standing water, drying the area, repairing the roof, checking for mold, and contacting your insurance company if necessary, you can minimize the impact of a leaking roof on your property.

Mold Remediation Costs: What to Expect When Dealing with Mold Growth

5/23/2023 (Permalink)

 mold damage Mold remediation can be costly, hire the professionals to get the job done right the first time.

Mold remediation is the process of safely removing and mitigating mold growth in a property. If you're facing a mold issue in your home or business, you may be wondering about the cost of mold remediation. The cost of mold remediation can vary depending on several factors, including the extent of the mold growth, the size of the affected area, the location, and the type of mold present. In this blog, we'll explore the various factors that can influence the cost of mold remediation and provide some general cost estimates.

Extent of Mold Growth

The extent of mold growth is one of the main factors that can affect the cost of mold remediation. If the mold growth is limited to a small area, such as a small patch on a wall, the cost of remediation may be relatively low. However, if the mold has spread extensively throughout the property, including hidden areas such as behind walls or under floors, the cost of remediation can increase significantly.

Size of Affected Area

The size of the affected area is another factor that can impact the cost of mold remediation. The larger the area that requires remediation, the more time, labor, and materials will be needed to effectively remove the mold. As a result, larger areas of mold growth will generally be more expensive to remediate compared to smaller areas.

Location of Mold

The location of the mold can also affect the cost of remediation. If the mold is in an easily accessible area, such as a visible wall or ceiling, the remediation process may be relatively straightforward and less costly. However, if the mold is located in hard-to-reach areas, such as crawl spaces or attics, additional labor and equipment may be required, resulting in higher costs.

Type of Mold

The type of mold present can also impact the cost of remediation. Some types of mold are more common and easier to remediate, while others, such as toxic black mold, require more extensive precautions and specialized treatments, which can drive up the cost of remediation.

Additional Factors

There are also other factors that can influence the cost of mold remediation, such as the need for containment measures to prevent mold spores from spreading during the removal process, the use of specialized equipment, and the need for post-remediation testing to ensure that the mold has been effectively removed.

Cost Estimates

It's important to note that mold remediation costs can vary widely depending on the factors mentioned above and the geographic location. However, as a rough estimate, the cost of mold remediation can range from a few hundred dollars for small, localized areas of mold growth to several thousand dollars or more for extensive mold infestations that require professional remediation services.

Mold remediation costs can vary depending on the extent of mold growth, size of the affected area, location of the mold, type of mold, and other factors. It's important to get a professional assessment and quote from a qualified mold remediation specialist to accurately determine the cost of remediation for your specific situation. Keep in mind that addressing mold growth promptly and effectively is crucial to protect your property, and the cost of remediation is a worthwhile investment in ensuring a safe and mold-free environment.

Understanding Grease Fires: Causes, Prevention, and Safety Measures

4/28/2023 (Permalink)

A man trying to put out an oven with rising flames. Cooking fires, including grease fires, are a serious threat to both your home and your safety.

If you’ve ever cooked with oil or grease, you know how easily it can splatter and create a mess. But did you know that cooking oil and grease are also common causes of household fires? In fact, according to the National Fire Protection Association, cooking fires are the leading cause of home fires and injuries in the United States.

One of the most dangerous types of cooking fires is a grease fire. In this article, we’ll explore what a grease fire is, how to prevent it, and what to do if you find yourself in the midst of one.

What is a Grease Fire?

A grease fire is a type of cooking fire that occurs when oil or grease becomes too hot and ignites. This can happen when cooking oil is left on high heat for too long or when a pot of oil or grease spills onto the stove or oven. Because grease fires burn hotter and faster than other types of fires, they can be particularly dangerous and difficult to extinguish.

How to Prevent Grease Fires

The good news is that grease fires are largely preventable with a few simple steps:

  1. Stay in the kitchen when cooking with oil or grease: This will allow you to keep an eye on the heat and prevent it from getting too high.

  2. Use a thermometer: Knowing the temperature of your cooking oil can help you avoid overheating and prevent a fire.

  3. Don’t leave your cooking unattended: If you need to step away from the stove or oven, turn off the heat first.

  4. Keep flammable objects away from the stove: This includes items like oven mitts, dish towels, and paper towels.

  5. Clean your stove and oven regularly: Built-up grease and food particles can easily catch fire if they come into contact with hot oil.

What to Do if You Have a Grease Fire

If a grease fire does occur, it’s important to know how to react quickly to prevent injury and minimize damage to your home. Here are the steps to follow:

  1. Turn off the heat: This will stop the fire from getting bigger.

  2. Cover the pot with a lid: This will cut off the oxygen supply and help extinguish the flames.

  3. Use baking soda or a fire extinguisher: If the fire is too big for a lid, you can try using baking soda or a fire extinguisher to put it out.

  4. Don’t use water: Water can cause the grease to splatter and spread the fire.

  5. Call 911: If the fire continues to burn or you’re unable to put it out, call 911 immediately.

Cooking fires, including grease fires, are a serious threat to both your home and your safety. By following these simple tips, you can help prevent grease fires from occurring in the first place and know how to react if one does happen. Stay safe in the kitchen!

How do you know if you have a shower leak

3/20/2023 (Permalink)

shower pan Use these tips to help prevent a shower leak, give SERVPRO a call today for your water damage.

It's possible to have a leak in your shower that you don't even know about. You may not see any obvious signs of water damage, but behind the scenes, moisture can create mold and mildew and cause long-term damage. Here are some tips for identifying potential leaks.

Check for water stains on your ceiling.

If you see water stains on your ceiling, it's likely that a leak is present somewhere in your home. The best way to determine if a leak exists is by looking at the source of those stains carefully and seeing if any other signs of leaking have been left behind. If no leaks are found in this area, then there may be an issue with condensation. If there are signs of a leak, call a plumber immediately!

Listen for dripping water, especially at night when you're sleeping.

If you hear any dripping of water at night, especially in the middle of the night when you're sleeping, check your faucet. If it's dripping or has a leaky showerhead, fix it immediately!

If that doesn't work and you still hear dripping, check for any leaks outside your house. There could be a small hole in your roof that's allowing rainwater to enter through. If no one is home at night when this happens or even during the day, rainwater will continue to seep into places where there are gaps between shingles or boards until someone discovers it and repairs them before more damage occurs.

Look for discoloration.

If you see discoloration on walls and baseboards, it's a sign that there is water damage. If the damage is not addressed it can cause secondary damages like mold and mildew damage. This can grow on surfaces that are damp or wet for extended periods of time and cause damages in the near future.

Use a moisture meter to check for water leaks in your walls.

If you suspect that there may be a leak in your home, it's important to check for water damage. A moisture meter is an easy way to find out if there's any moisture on the inside of your walls, ceiling or basement. A moisture meter can also be used in crawl spaces and attics where it can detect water from condensation build-up on pipes or insulation materials.

While there are various types of moisture meters available today (such as digital meters), they all work essentially the same way, by measuring electrical resistance through wood or other materials that have absorbed water over time (e.g., wood framing).

These tips will help you identify if you have a leak in your shower. If you find water stains on the ceiling contact a specialist immediately to begin clean up and remediation. Give SERVPRO a call at the first sign of damage, our technicians have the experience and equipment to restore your water damage property.

5 Things You Must Do When A Pipe Bursts

1/23/2023 (Permalink)

Pipe burst leaking water into a stairwell. It’s important to remember that a burst pipe can cause a lot of damage, and you don’t want to be stuck cleaning up the mess on your own.

When a pipe bursts, you need to act quickly and accurately in order to avoid further damage or costly repairs. The following steps will help guide you through the process of repairing your burst pipe and restoring your home back to normal.

Step 1: Turn off the water supply.

The first step to take after a pipe burst is to shut off the water supply in your home. This prevents any more water from leaking out and causing further damage to your home or business.

Turn off the main valve in your home that controls the main water line. If you can't do this, turn off any valves close to where the pipe burst occurred. If you cannot find the water valves in your home, contact a professional immediately; they will be able to turn off both hot and cold water pipes as soon as possible.

Step 2: Turn off the power source.

Once you have turned off the water supply, turn off the power source to the entire house. If you don’t know how to turn off your home’s main breaker or fuse box, call an electrician. Doing so will prevent any damage to sockets, circuits, or breaker boxes. This can also prevent injury to people present on your property.

Step 3: Locate the burst pipe.

The next step is to locate the affected pipe. If you have been fortunate enough to witness your burst pipe firsthand, you should be able to easily locate it by looking for wet spots or stains on the floor.

If you do not see any evidence of a burst pipe and are experiencing water damage in your home, there might be one hidden somewhere. Check for signs of water coming out of a wall, ceiling, or basement/attic. Also, look out for water stains on the drywall in your home.

Step 4: Call a professional for water cleanup and restoration.

When it comes to water damage, a professional has the knowledge, expertise, and equipment necessary to restore your property. They will be able to clean up the mess and repair any damage caused by a burst pipe.

Step 5: File an insurance claim.

Next, you need to make a claim with your insurance company. Make sure you document all the damage by taking photos and gathering any other documents related to your claim. When you work with a company like SERVPRO of Highlands Ranch/NW Douglas County, they can take care of the entire claims process for you. This can be a huge relief as you are dealing with the aftermath of a pipe burst.

Breaking down the steps can help you stay calm and focused.

When dealing with an emergency like a burst pipe, it's easy to get overwhelmed by feelings of anxiety, stress, and frustration. However, if you can remain objective and follow these basic steps, your loss will be taken care of in no time.

It’s important to remember that a burst pipe can cause a lot of damage, and you don’t want to be stuck cleaning up the mess on your own. If you notice leaks or other signs of water damage in your home, contact SERVPRO professionals immediately.

Steps to Stay Prepared for Storm Damage

1/18/2023 (Permalink)

Green SERVPRO trucks parked outside. The most important thing is to be prepared.

Storms, tornadoes, and winter storms can cause devastating damage to homes and businesses. While it's impossible to completely keep your home safe from these natural catastrophes, there are some steps you can take to prepare for storm damage. So whether you're in the path of an incoming storm or just want to be prepared for the worst, we've got some tips that'll help protect your house from Mother Nature's fury. 

Prepare in advance

Prepare in advance. The best way to prepare for a hurricane, or any other natural disaster, is to have your supplies ready and organized. You should know where they are and how much of each item you have at all times.

Stock up on supplies before the storm hits. It's easy to forget that storms can last for days or even weeks, so it's important to make sure you have enough food, water, and anything else you might need during this time period.

Protect windows

One of the most important things to protect in your home is your windows. If a storm were to hit and you don't have any type of protection over them, it could cause major damage. To protect the glass from shattering, use plastic or wood sheeting and secure it around the window. 

Clear yard clutter

In the days leading up to the storm, it's important to clear away any yard clutter that could be blown away by the wind. Remove any large branches that could fall on your home and clear away loose leaves and other debris from the yard. If you live in an area known for severe storms, consider hiring someone with experience removing fallen trees after a storm so that you can stay safe while performing tasks on your property.

Maintain gutters and downspouts

This is the number one way to prevent leaves, debris, and water from clogging your roof drains, which can lead to costly repairs. You should clean them regularly (at least twice a year) and make sure they are not clogged with debris. If you do notice any damage or gaps in your gutters, make sure to repair them before heavy rains come so that the problem doesn't get any worse than it already is.

Stay informed on the latest forecast

Monitor the forecast and look for any changes that might indicate a storm's path is changing, such as:

  • Changes in wind speed and direction
  • A shift in temperature
  • Clouds or fog forming over your area

Create an evacuation plan

Even if you live in an area that is not prone to severe storms, it's still important to have a plan for evacuation. If your home does happen to be hit by inclement weather, you will be glad you had time to prepare.

The most important thing is to be prepared. Whether you’re a homeowner, renter, or business owner, it’s crucial that you take the time to protect your home from potential damage during storms. If you haven’t done so already, now is the time!

Steps to Stay Prepared For a Wildfire

12/5/2022 (Permalink)

Hand with glove cleaning a gutter An important step to staying prepared for a wildfire is keeping your gutters clear.

5 Steps to Be Prepared for a Wildfire

Wildfires are scary, but they can be prevented if you know what to do. Here are five tips from the National Fire Protection Association (NFPA) for staying prepared in case of a wildfire:

Create a defensible space.

Creating a defensible space around your home can help to keep wildfires from spreading to your property. A defensible space is an area that is free of highly combustible materials, such as dense grasses and shrubbery. It's important to create firebreaks around the perimeter of your home because it helps to protect your house and other buildings from the heat and intense flames of a wildfire.

Creating a buffer zone between this flammable material and your home makes it more difficult for fires to ignite or spread onto your property, keeping you safer in case of fire danger.

Clear your roof of any kind of debris.

Be sure to clear your roof of any kind of debris. This includes leaves, pine needles, and any other flammable material. You should also make sure that your trees are healthy and aren't close to power lines or touching your house. Finally, be sure you have a ladder that's in good condition and know how to use it safely.

Clean out your gutters.

An important step to staying prepared for a wildfire is keeping your gutters clear. The gutter is the first line of defense against wildfires, as they are designed to catch leaves and other debris before they can fall into your home. To keep gutters clear and working properly, you should clean them at least twice a year with a leaf blower or rake.

Secure the space between any wooden structures on your property.

You should also make sure that the space between your home and any wooden structures on your property, like wood fences or decks, is clear of debris. Remove leaves, branches and other debris from the area.

Remove any dead plants or trees from around your house. Remove dry grasses and weeds from beneath the eaves of your home, especially if they have grown up against windows or doors. Also keep firewood and other combustible materials away from your home.

Use a screen to prevent a fire from igniting on the ground outside your home.

If you have a wood-burning fireplace or wood stove, always use a screen to prevent a fire from igniting on the ground outside your home. Even if the screen is in place and functioning properly, there are still ways that your house can be vulnerable to catching fire.

To prevent fires from starting on your deck:

  • Never leave furniture on decks when they're exposed to outdoor temperatures; make sure all combustible items are stored away safely indoors when they're off limits to human contact.
  • If using propane tanks outdoors (e.g., for barbecue grills), store them in secure containers rather than leaving them out in the open.


If a wildfire threatens your home, don’t wait for help to come. Take action yourself. If you think about these steps before the fire arrives, you’ll be able to respond quickly and safely when it does.