Highly Trained Restoration Specialists

Education for Our Restoration Team 

Valuable customer education and service, that is our top priority for our Denver customers. We strive to bring the best and most effective restoration service and education to our customers each and every day. In order to achieve that we maintain an extreme focus on training and continued education for our employees.

Here at SERVPRO of Highlands Ranch/NW Douglas County each team member is highly trained in all facets of property damage restoration. We encourage all our technicians to offer as much detail and education to each customer as possible. Our employees are provided in depth restoration training as well as the opportunity to receive industry certifications with the Institute of Inspection Cleaning and Restoration Certification (IICRC). By educating our technicians, we are also empowering them to share that education with our customers, which in turn will provide the highest level of knowledge and service available in Highlands Ranch, CO.

Our training program includes the following:

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Highlands Ranch / NW Douglas County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)